Caloza Support

1. Contact us

Email admin@jtcapps.com. We usually reply within three business days.

To help us help you, include your iPhone model, iOS version and, if something went wrong, a screenshot. Never send your Apple Account password or payment details — we will never ask for them.

2. App Store availability

Download Caloza on the App Store for iPhone.

3. Requirements

• An iPhone with iOS 26 or later.
• An internet connection for photo estimates and purchases. Photos you take offline are saved and estimated when you’re back online.
• Camera or photo-library access to log meals from photos.
• Optional: Apple Health (for your daily budget) and iCloud (to sync and back up your meals).

4. Subscriptions

Photo estimates and other AI features need a subscription: weekly, monthly or annual. The annual plan starts with a 7-day free trial for eligible new subscribers; weekly and monthly are charged from day one. Prices for your country are shown in the app.

• Restore a purchase: on the plans screen tap Restore purchase, or go to Caloza → Settings → Subscription → Restore purchases. Use the same Apple Account you subscribed with.
• Manage or cancel: Caloza → Settings → Subscription → Manage subscription, or iPhone Settings → [your name] → Subscriptions. Cancel at least 24 hours before the period (or trial) ends to avoid the next charge.
• Refunds: Apple handles billing and refunds — request one at reportaproblem.apple.com.
• “Plans couldn’t load”: check your connection and that you’re signed in to the App Store, then tap Try again.
• “Waiting for approval”: the purchase needs approval (for example Ask to Buy). Features unlock as soon as it’s approved.
• Subscriptions are tied to your Apple Account and are not shared through Family Sharing.

5. Getting good estimates

• Photograph the whole plate from above in good light, before you start eating.
• Add a note for anything the camera can’t see — “cooked in butter”, “200 g chicken”, “half portion”.
• Swipe an ingredient left or right to change its amount, and tap it to leave it out.
• Changed the notes? Tap Update estimate to run the estimate again.
• Didn’t finish? Add a photo of the finished plate and Caloza counts only what you ate.

Estimates are made by AI and can be wrong. Caloza is not medical advice — talk to a doctor or dietitian before making medical decisions.

6. Apple Health

Go to Caloza → Settings → Connect Apple Health and allow active and resting energy. Caloza uses them on your iPhone to set your daily budget and show “eaten vs. burned”. To stop, open iPhone Settings → Health → Data Access & Devices → Caloza.

7. Your meals and iCloud

• With iCloud on, your meals sync to your other devices and come back if you reinstall Caloza or move to a new iPhone signed in to the same Apple Account.
• To delete a meal, swipe it left on Home, or open it and choose ⋯ → Delete Meal.
• A CSV backup of your meals (caltrack_meals.csv) is kept in Caloza’s documents; you can copy it to a Mac with Finder (your iPhone → Files → Caloza).

8. Privacy

Your meals stay on your iPhone and in your private iCloud. A meal photo is sent to our AI providers only when you ask for an estimate. Read the Privacy Policy, see how to export or delete your data, and the Terms of Use.